Got a question? Select from our index of frequent inquries... if your issue is not on this list, submit a new item |
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| How do I write a review? |
| To write a review, you must register on our site. To register, click HERE and fill out the form. To write a review, go to the customer reviews section and click on the name of any lab. Following the yellow submit review button. |
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| I'm having a hard time logging in. What should I do? |
| You can reset your password as long as you remember the email address you signed up with. Visit this page to reset your password. |
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| What type of labs are on your site? |
| Our site focuses on industrial hygiene, microbiology and IAQ laboratories. |
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| Do I have to pay to use this site? |
| No. This website is entirely free for users trying to find a laboratory. We ask that you would post customer reviews to share your knowledge and experience with others. |
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| How do I delete my review? |
| Once you have posted a review on our site, it will stay there indefinitely. |
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| Why don’t I see my favorite lab on your site? |
| Laboratories voluntarily join our website. If there’s a lab you would like to see on our site, let us know so we can contact them. Fill out the “Add a Lab” form HERE. |
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| Is the information on your site correct? |
| The information on our website is added by the laboratories themselves. If you find information that is not correct, please send an e-mail to us by using our email form. |
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| Why do you require registering before writing a review? |
| By requiring users to register, we help ensure that the customer reviews are written by real people, with real experience using the laboratories. |
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| What if I need additional help? |
| You can always call our office to speak to a representative who can help you navigate the site. Our phone number is 312-920-9393. You may also e-mail us by using our email form.
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| How do you make money on this site? |
| Laboratories must pay to be represented on the site. However, our fees are low to make it easy for all labs to join. How low? Less than a dollar a day. |
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| I represent a lab, how can I get our information on your site? |
| The first step is to fill out the form on our Add a Lab page. |
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| I represent a lab and I don't know how to get into the admin panel |
| After you first log in, you will see the "admin panel" link in the login box in the upper left hand corner. |
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